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Health and Safety Policy

Your Health & Safety is Top Priority

InterContinental Houston - Medical Center is a proud "Houston Work Safe" Company from which a set of principles established by the Greater Houston Partnership were adopted by the hotel to operate safely, sustainably and successfully to ensure a healthy environment for both our guests and associates.

Due to the recent COVID-19 pandemic, we have heightened our hotel’s sensitivity and awareness towards hygiene and cleanliness. We are following directions put forth by our brand, local, and national government in order to best prevent any potential risks for guests and team members at InterContinental Houston Hotel.

IHG Clean Promise Video

Enhanced Hygiene Procedures:

In addition to our existing, daily cleaning regimen and standards, we have established additional hygiene standards throughout the hotel. Our cleaning chemicals are approved by the EPA as disinfectants, and we have increased the frequency of our daily cleaning schedules. Some examples of these increased cleaning efforts include:

  • Hand-sanitizing devices are available throughout the lobby level of the hotel and venue level for our guests and patrons.
  • More frequent sanitizing of public area tables, chairs, and surface areas such as the Front Desk, elevator buttons, water fountains, ice machines, pens, and key cards.
  • High touched area surfaces and fixtures are thoroughly cleaned in an accelerated rotation. All guest hallway corridors including handrails and door handles are frequently sanitized.
  • Bathroom surfaces and fixtures are thoroughly cleaned in an accelerated rotation. All guest hallway corridors including handrails and door handles are frequently sanitized.
  • Nightly deep cleaning and disinfection are done regularly in public areas and hotel team working areas.
  • Similar sanitizers are available for our hotel team members in their workstations.
  • Enhanced training and protocols are in place for hotel team members in case of reported Coronavirus symptoms in the hotel.
  • Face masks and gloves are available for our team members.

Abbreviated Hotel Services:

Please kindly find the adjustments in our hotel services:

  • Fitness Center is by appointment only
  • The pool is currently closed; due to seasonality. 
  • Club InterContinental will remain closed in the interim until further notice.
  • 24-hour guestroom in-room dining service available
  • Prepackaged single-use utensils distributed with all meal services

We truly apologize if any reduction in our services causes you inconvenience or difficulty, and we remain dedicated to our commitment to providing a safe environment during your visit.

Other Important Information:

  • Hotels are subject to local law in the market in which they operate. Therefore, government legislation and regulations may supersede this policy in specific circumstances (including the type and timing of the refund).
  • If you cancel a rate that required a deposit or payment in advance, we will do everything we can to process your refund as quickly as possible. Refunds (which may be vouchers where required by local law) may take up to 90 days for hotels to process from the date of cancellation. Reservations may be changed without a fee but may result in different pricing.
  • Exclusions may apply for time periods with special event restrictions or peak demand weeks.
  • Bookings via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
  • Groups & Meetings Bookings: We will work with customers to manage any changes needed to Group & Meeting bookings on a case-by-case basis. Our hotel is actively supporting groups and meeting organizers to address the needs of each group, including moving event dates to another time, in line with the terms and conditions of that booking.